Refund policy

We want you to love your jewelry. If you're not completely satisfied, here's how we handle returns:

• Return window: 7 days from the date of delivery to initiate a return.
• Condition: Items must be unworn, undamaged, and in original packaging. Due to hygiene reasons, earrings are final sale.
• Non-returnable items: Sale/clearance items, custom or personalized pieces, and gift cards are final sale.
• PVD coating note: PVD-coated stainless steel is highly durable, but discoloration or wear caused by exposure to harsh chemicals, perfumes, or improper care is not covered under our return policy.
• Defective items: If your item arrives damaged or defective, contact us within 3 days of delivery with photos and we'll make it right with a replacement or full refund.
• How to return: Email us at clientcare@byjessandco.com to request a return authorization before sending anything back. Unauthorized returns will not be accepted.
• Refunds: Once your return is received and inspected, refunds are processed within 5–7 business days to your original payment method.
• Shipping costs: Return shipping is the customer's responsibility unless the item is defective or we made an error.